Shipping Policy

Palmbeachmeds will always do its best to ensure that your products arrive in a safe and timely manner. All parcels are shipped safely and discreetly in unmarked packages that do not denote the contents.

Packages will be wrapped in a plastic, tear-proof bag and will be safely packed with environmentally friendly packing peanuts to ensure your products arrive safe and sound.

If you, for some reason, receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team, and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Palmbeachmeds reserves the right to determine the appropriate compensation (credit or replacement) on a case-by-case basis.

All Palmbeachmeds orders are shipped via USPS AND FEDEX, which is secure and traceable. In the rare event that your parcel does not reach its destination or is badly damaged, we will pursue the appropriate course of action, including replacement of the order or reimbursement in the form of store credit.

Refund Policy

Palmbeachmeds takes product quality and customer safety very seriously. We have rigorous product testing standards that help us ensure that the product you are getting from us is the highest quality possible. In the rare event that you receive a product that you feel does not meet the quality standards you were expecting, we encourage you to reach out to our support team for further assistance. Our management team will review each issue on an individual basis to determine the best possible resolution. If we determine that a refund is necessary, all reimbursements will be issued in the form of store credit.

All customer concerns and refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after 7 days.

If you, for some reason, receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team, and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Palmbeachmeds reserves the right to determine the appropriate compensation (credit or replacement) on a case-by-case basis.

Credits that are given will expire after ninety(90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used once. If the credit is not used in full, the remaining credit becomes void, and Palmbeachmeds will be unable to reissue a new coupon code for the remaining balance.

In the rare event that a customer is unhappy with an order, we may offer the option to return the order. In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other than a defective product, we may choose to offer the customer a refund; in this case, the customer is responsible for all return shipping costs.

Refunds are subject to the approval of our management team. In the event that multiple of the same item are purchased, we will only be able to issue a refund for unopened items. If an item is opened and is not satisfactory, please do not open the remaining items; please contact customer service right away. Defective products will be determined by our management team on a case-by-case basis. It should be noted that finding seeds in your cannabis products is normal, and any reports will not be considered defective products unless otherwise determined by our management team.

In the rare event that an item becomes out of stock or is missing from your order before shipment, we will take steps to contact you to make a change to your order. We will attempt to contact the customer for up to 3 hours. On the third hour, we will make a selection for a replacement product that is the closest match to the product you chose. If we fail to make contact with you, a refund/credit will not be provided for any replacement items we may choose.

Our support or management team may request additional evidence that may aid in the investigation of your ticket. This may include asking photo photos, videos, or other information. If the requested information is not provided or refused, we reserve the right to refuse a refund, store credit, or return of any product.